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Job Title: Customer Service Representative Salary: $14.49 - $18.68 DOE
Reports To: Operations Manager Closing Date : August 25th 2022
FLSA Classification: Non-Exempt


Summary:

Performs teller and receptionist duties in a customer service friendly, efficient and profitable manner that promotes superior staff, customer and vendor relations.

Essential Functions:

  • Assists customers daily with check cashing, payment information, cash exchanges.

  • Maintains and balances daily teller and/or vault cash.

  • Prepares bank deposits daily.

  • Dedicates at least forty-five (45) minutes daily to filing in loan files.

  • Assist in preparing and applying daily mail log.

  • Prepares and posts Daily Log of Payments.

  • Acts as secondary phone receptionist.

  • Greets customers courteously, determines their need and directs them to the appropriate person.

  • Ensures there is an adequate supply of loan applications, current property listings, real estate guidelines, etc. available in lobby.

  • Maintains, orders, and distributes money supply from vault.

  • Assists Tribal Programs with safe deposit boxes.

  • Maintains logbook for opening and closing of vault.

  • Audits unsecured loan files.

  • Maintains retention records for paid in full loans, prepares securitydocuments for release, mails promissory note to customers.

  • Assists loan officers with daily tasks.

  • Obtains and distributes all incoming and outgoing mail.

  • Maintains security and confidentiality of all customer files and transactions.

  • Provides quality customer service.

  • Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

  • High school diploma or GED equivalent.

  • Must be computer literate with proficiency in Windows based programs.

  • Must possess grammar, spelling, and punctuation skills.

  • Must possess excellent communication skills.

  • Ability to meet and deal effectively with customers, associates, and the general public.

  • Ability to perform tasks with speed and accuracy.

  • Ability to prioritize work responsibilities and be multi tasked oriented.

  • Ability to maintain the highest degree of confidentiality.

  • Ability to be flexible and tackle multiple assignments.

  • Required skills in typing, 10-key calculator and filing.

  • Must be current with all Colville Tribal Credit loans and authorize Colville Tribal Credit to obtain a personal credit report.

  • Must possess a current and valid Washington State Driver's License.

  • Must be bondable.

  • Colville Tribal Credit will review the credit report of employees when credit worthiness is substantially job related. Credit reports of such employees shall be checked once a year or more frequently when relevant.

Physical Demands / Work Environment:

  • Manual and finger dexterity as required to perform daily job duties.

  • Ability to occasionally lift and/or move up to 35 pounds.

  • Ability to frequently walk and/or stand for prolonged periods of time.

  • Ability to frequently sit for prolonged periods of time.

  • Ability to occasionally bend, squat and/or reach.


These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


DRUG TEST REQUIRED IN ACCORDANCE WITH
COLVILLE TRIBAL CREDIT CORPORATION POLICY


Submit resumes to: Colville Tribal Credit Corporation, Attn: Brian Moomaw, P.O. Box 618,
Nespelem, WA 99155 or to brian.moomaw@colvilletribes.com.
Please call 634-2655 if you require additional information.


Please use Tribal Credit Application.


COLVILLE TRIBAL CREDIT CORPORATION IS AN INDIAN PREFERENCE EMPLOYER

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