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Job Announcement

Job Title: Customer Service Representative Salary: $14.49 - $18.68 DOE
Reports To: Operations Manager Closing Date : August 25th 2022
FLSA Classification: Non-Exempt


Performs teller and receptionist duties in a customer service friendly, efficient and profitable manner that promotes superior staff, customer and vendor relations.

Essential Functions:

  • Assists customers daily with check cashing, payment information, cash exchanges.

  • Maintains and balances daily teller and/or vault cash.

  • Prepares bank deposits daily.

  • Dedicates at least forty-five (45) minutes daily to filing in loan files.

  • Assist in preparing and applying daily mail log.

  • Prepares and posts Daily Log of Payments.

  • Acts as secondary phone receptionist.

  • Greets customers courteously, determines their need and directs them to the appropriate person.

  • Ensures there is an adequate supply of loan applications, current property listings, real estate guidelines, etc. available in lobby.

  • Maintains, orders, and distributes money supply from vault.

  • Assists Tribal Programs with safe deposit boxes.

  • Maintains logbook for opening and closing of vault.

  • Audits unsecured loan files.

  • Maintains retention records for paid in full loans, prepares securitydocuments for release, mails promissory note to customers.

  • Assists loan officers with daily tasks.

  • Obtains and distributes all incoming and outgoing mail.

  • Maintains security and confidentiality of all customer files and transactions.

  • Provides quality customer service.

  • Performs other duties and special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):

  • High school diploma or GED equivalent.

  • Must be computer literate with proficiency in Windows based programs.

  • Must possess grammar, spelling, and punctuation skills.

  • Must possess excellent communication skills.

  • Ability to meet and deal effectively with customers, associates, and the general public.

  • Ability to perform tasks with speed and accuracy.

  • Ability to prioritize work responsibilities and be multi tasked oriented.

  • Ability to maintain the highest degree of confidentiality.

  • Ability to be flexible and tackle multiple assignments.

  • Required skills in typing, 10-key calculator and filing.

  • Must be current with all Colville Tribal Credit loans and authorize Colville Tribal Credit to obtain a personal credit report.

  • Must possess a current and valid Washington State Driver's License.

  • Must be bondable.

  • Colville Tribal Credit will review the credit report of employees when credit worthiness is substantially job related. Credit reports of such employees shall be checked once a year or more frequently when relevant.

Physical Demands / Work Environment:

  • Manual and finger dexterity as required to perform daily job duties.

  • Ability to occasionally lift and/or move up to 35 pounds.

  • Ability to frequently walk and/or stand for prolonged periods of time.

  • Ability to frequently sit for prolonged periods of time.

  • Ability to occasionally bend, squat and/or reach.

These requirements need to be met to represent knowledge, skill and/or ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Submit resumes to: Colville Tribal Credit Corporation, Attn: Brian Moomaw, P.O. Box 618,
Nespelem, WA 99155 or to
Please call 634-2655 if you require additional information.

Please use Tribal Credit Application.


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